How quickly will I receive my pearls?
Our designs are made to order. Please allow 5-10 working days making time and additional shipping time. Please note, express post is not a rush order and therefore does not alter the making time.
What are your shipping rates please?
Complimentary Standard Shipping and $10 Express Shipping within Australia for all orders valued AUD $100 or more.
Domestic orders below AUD $100 – Standard Shipping $10, Express Shipping $15
International orders - Standard Shipping $30, Express Shipping $40
All orders are shipped by Australia Post.
Can I pick up my order from the P&T store?
We now offer in store collection for online orders from our P&T store in Trangie, NSW. Please select in store collection at the checkout. Once your order is made and ready for collection, you will receive a confirmation notification via email.
Can I buy one earring please?
Unfortunately, do not replace or sell singular earrings. Each pair of pearl earrings are matched according to lustre, pearl colour, size and shape. No two pairs are the same, which is why we sell all of our earrings as a pair.
Can I please combine my orders?
Please place your order carefully as we do not combine orders.
What is your returns policy?
We encourage you to make a considered purchase as we do not accept returns for incorrect choice. If your jewellery is faulty or damaged, we offer a full refund once inspected by the maker and deemed faulty or damaged on return within 7 working days of delivery to the customer. Please note that refunds are not inclusive of postage.
Please contact us if we can assist you further.